A Registered Envelope is a type of encrypted email message. To ensure privacy, you should never send sensitive information through standard email, where it is susceptible to unauthorized access. Registered Envelopes use encryption to protect sensitive email messages so that you can send and receive them safely across the Internet.
Cisco Registered Envelope Service delivers Registered Envelopes directly to the recipient's email inbox in any standard email system. Then, the recipient can use a web browser to open the envelope. No special software is required.
Registered Envelopes can include the following elements:
Most Registered Envelopes are password-protected with the exception of low security envelopes, which are encrypted but do not require a password. When you register, you create the password that you use to open the Registered Envelopes that you receive.
Note — When you register, you create a user account for a single email address. If you have mutliple email addresses, you need to register each address separately.
The first time you receive a Registered Envelope, you are asked to register with Cisco Registered Envelope Service to create a free user account. Use the password that you create during registration to open all Registered Envelopes that you receive. In addition, your company may have configured a single-sign-on (SAML) login for you to use with the Cisco Registered Envelope Service. In this case, a pop-up will appear that allows you to log in using your company's credentials.
If you forget your password, click the Forgot password? link on a Registered Envelope to reset your password. Cisco Registered Envelope Service will send a New Password message to the email address associated with your account. If your company has configured a single-sign-on (SAML) login for you to use with the Cisco Registered Envelope Service, you will need to contact your company's support group to obtain or reset your password.
If you have specified security questions for your account, the New Password message contains a link to your security questions. Answer the questions to access the Create New Password page. Choose a new password, and use that password to log in to your account.
Note — If you fail to correctly answer the security questions on five consecutive attempts, you will be locked out of your account for one hour.
If you have not specified security questions for your account, the New Password message contains a link to the Create New Password page. Choose a new password, and use that password to log in to your account. When you log in, you will be prompted to specify security questions for your account (unless you have configured Cisco Registered Envelope Service to bypass security questions when resetting passwords in your user profile).
The attached file contains the encrypted message that you have received. It also includes the information necessary to decrypt the message after your password has been verified.
To read the encrypted message, complete the following steps:
To protect your computer from viruses, it is recommended that you install an antivirus software program from a reputable company, and use the program to scan all email attachments. Download files only from known senders. If you have questions about the validity of the message, contact the sender before opening an attachment.
-->), or the Open button is missing from the envelope?
If you have a problem viewing the Registered Envelope, forward the message to email@example.com. Cisco Registered Envelope Service will send you a message with a link that you can click to view the encrypted message.
A Personal Security Phrase helps protects you from password phishing threats. When you register with Cisco Registered Envelope Service, you specify a short Personal Security Phrase that is known only to you and the service. The Personal Security Phrase appears on Registered Envelopes that you receive. The phrase appears when you click the password field. If you do not see your Personal Security Phrase, click the link for more information.
Note — If you have not selected "Remember me on this computer," then the Personal Security Phrase will not be displayed.
If you have received a message unexpectedly and you think the message might be fraudulent, contact the sender before opening the attachment.
When you open a Registered Envelope using your password, your browser can store your login information. If you select the "Remember me on this computer" option, opening Registered Envelopes involves fewer steps.
Important — If you use a shared computer, do not select the "Remember me on this computer" check box.
When you select the "Remember me on this computer" option, the browser stores a persistent cookie that Cisco Registered Envelope Service uses to identify you when you open a Registered Envelope.
Note — If you want to open Registered Envelopes without entering your password each time, you must select this option, and the Registered Envelopes must have been sent with the medium security level. For more information, see "What are message security levels?"
When someone sends you an encrypted message, the sender assigns a security level to that message. Registered Envelopes with a high security level require more rigorous authentication.
For security reasons we don't store any messages sent through CRES but if you need a copy of a message you send you can select the Automatically BCC Myself option or use the BCC field. You can also see recipient information, lock or expire the messages you have previously sent via "Manage Messages".
To find the most updated information on supported browsers for the 6.5.x Cisco IronPort Encryption appliance and Cisco Registered Envelope Service, see the "Supported Browsers" section of the compatibilty matrix: http://www.cisco.com/en/US/docs/security/iea/Compatibility_Matrix/IEA_Compatibility_Matrix.pdf
To disable the pop-up blocker in Internet Explorer:
To disable the pop-up blocker in Firefox:
A new browser window displays the content of the secure message.
To use some features of Cisco Registered Envelope Service, including the Personal Security Phrase, you may need to enable cookies in your web browser.
To enable cookies in Internet Explorer:
To enable cookies in Firefox:
To open messages that have attachments, you may need to enable Java in your web browser.
To enable Java in Internet Explorer:
To enable Java in Firefox:
Troubleshooting tip: Your activation message may have been sent to the spam folder. Configure your email program to treat the activation message as legitimate mail. To ensure future messages from this service are not accidentally filtered out of your email, please add "DoNotReply@res.cisco.com" to your Address Book or Safe Sender List.
Troubleshooting tip: Check your inbox for an activation email message. Note that the activation message may have been caught by a spam filter or sent to a junk email folder.
Troubleshooting tip: The password you entered does not match the password for your Cisco Registered Envelope Service account. Note that passwords are case-sensitive. Verify that you did not accidentally press the Caps Lock key before entering the password. If you forgot your password, click the Forgot password? link on the envelope. Or, if your company has configured a single-sign-on (SAML) login for you to use with the Cisco Registered Envelope Service, you will need to contact your company's support group to obtain or reset your password.
If you cannot open an envelope because your name does not appear in the To field, see "Opening Envelopes When You Are a BCC Recipient."
If you encounter other issues when opening a medium or high security Registered Envelope (and the preceding error messages do not apply), complete the following troubleshooting steps:
Instead of opening a Registered Envelope directly, you can use the Open Online feature. To open a Registered Envelope online, enter your password and click on the Open Online link in the lower right corner. When you use the Open Online feature, you send the message back to Cisco Registered Envelope Service for decryption rather than decrypting it locally. You may need to use the Open Online feature if browser settings or email system restrictions prevent you from opening a Registered Envelope. Opening an envelope online is slower than decrypting it locally.
Cisco Registered Envelope Service will send you a message with a link that you can click to open the envelope online.
If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To field.
To open the envelope, complete the following steps:
If you are not a registered user with Cisco Registered Envelope Service, you are redirected to a page where you can register with the service. For more information, see "Why do I have to register to open a Registered Envelope?"
This issue is caused by Microsoft Outlook. It can be corrected by having the sender resend the message in plain text instead of rich text. For more information, see support.microsoft.com/kb/138053.
Check the size of the of the securedoc.html attachment. If it is larger than 100 KB, your IT department may need to allow mail from res.cisco.com in your email security settings.
Verify that you typed the e-mail address exactly as it is shown in the 'To' field of the envelope to reset the correct account.
If you are having problems opening the secure message attachment from your email program, save the attachment to your computer, and attempt to open it from your Desktop. Some email clients are not suited to opening the secure attachments.
In order to open secure messages, you will need to have them sent directly to your address rather than forwarded.
Because the Cisco Registered Envelope Service is a secure messaging device there is a time-out when composing secure messages. If the message is going to take more than a few minutes to enter, Cisco recommends that you compose the message in a text editor and paste it into the reply box to ensure you avoid the time out.
The time it takes to initially display the securedoc.html file depends on the size of the file and the browser you are using. Large (multi-megabyte) files may take a number of minutes to display.
For further assistance, contact Customer Support for
Cisco Registered Envelope Service by sending an email message to
firstname.lastname@example.org. Support is
staffed 24 hours a day on weekdays.
Contact Customer Support