Cisco Registered Envelope Service (CRES) enables organizations and individuals to communicate securely using Registered Envelopes. Registered Envelopes transmit encrypted messages. If the Registered Envelope is password-protected, recipients must register with Cisco Registered Envelope Service (free of charge) to obtain a password to open the encrypted messages.
For more information about Registered Envelopes and the Cisco Registered Envelope Service, refer to the online help resources. You can also find answers to frequently asked questions (FAQs) by clicking the following link:Frequently Asked Questions
If you receive a password-protected Registered Envelope and you have not registered with the service, click the Register button. If the Register button is not displayed, leave the password field empty, and click the Open button to begin the registration process. For more information about opening a Registered Envelope for the first time, see the Cisco Registered Envelope Recipient Guide.
After you register with the service, you can use the following methods to open a password-protected Registered Envelope:
Enter your username and password*, and then click the Open button. The message is decrypted locally on your computer.
When you open the attachment on iOS mobile devices, Quick Look is launched and some text and images can appear, but the envelope does not really open. To actually open a registered envelope, tap the following text that is displayed in Quick Look: To simplify opening this secure message, tap on this message to install the Cisco Business Class Email application. To install the Cisco Business Class Email application, go to iTunes Store or Google Play.
Enter your username and password*, and then click the Open Online link. The message is sent to the CRES server for decryption, and the message opens securely on your local computer. Use the Open Online method if you cannot open an envelope with the Standard method.
Forward the Registered Envelope to email@example.com. The service will send you an email message with a temporary link that you can click to securely retrieve the message using a web browser on your computer or PDA.To retrieve your message: click the link in the email, enter your username and password*, then click the Open button. Use this method if you cannot open an envelope with the Standard or Open Online method.
If you use the Open by Forwarding method, messages are temporarily stored on CRES servers. The messages are stored for up to 8 hours so that recipients can retrieve them. If you use the Standard or Open Online method, messages are not stored on CRES servers.
* Your company may have configured a single-sign-on (SAML) login for you to use with the Cisco Registered Envelope Service. In this case, a pop-up will appear that allows you to log in using your company's credentials.
Note: If your company has configured a single-sign-on (SAML) login, and you forget or lose your password, you will need to contact your company's support group to obtain or reset your password.