How the Secure Email Encryption Service Works
Secure Messages may be sent with high, medium, or low security. Secure Messages that are configured with medium or high security can be accessed only by authorized recipients. If you receive a medium or high security encrypted message, you must first register an account in Secure Email Encryption Service to open a secure message. If you receive a low security message, the message is encrypted but you do not need a password to open it. Recipients of password-protected Secure Message must register with Cisco Secure Email Encryption Service (free of charge) to obtain a password for opening encrypted messages. Note that when you send a Secure Message, you cannot change the security level. If you want to change the security level, contact your site administrator.
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Opening Your First Secure Message
If you receive a low security Secure Message, click the Acknowledge button to open the Secure Message. For a medium or high security Secure Message that is password-protected, you must enroll with the service to authenticate your message. For step-by-step instructions on how to enroll with the service and open your first password-protected Secure Message, refer to the Cisco Secure Email Encryption Service Recipient Guide. The guide also explains the basic features of Secure Messages.
Learn How to Open a Secure Message

Frequently Asked Questions
Find answers to common questions about opening encrypted email, registering for Cisco Secure Email Encryption Service, and configuring optimal browser settings.
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How-To Videos
Visit the Secure Email Encryption Service support video playlist to view the How-To videos describing solutions to the most frequently asked questions.
How To Videos

Contact Customer Support
Customer Support can provide assistance by email.
Contact Customer Support